You can request deletion of your ClosetLink account at any time. Deletion is permanent and cannot be reversed.
Before you request deletion
Complete or resolve anything open. Finish open orders and swaps, and close any open disputes. Deletion can be held while a transaction is still in progress.
Collect any pending payouts. If you sell on ClosetLink, make sure any pending payout has reached your bank before you request deletion.
How to request deletion
Open the ClosetLink app and request deletion from your account settings, or
Email support@closetlink.shop from the email address on your account, with the subject line "Delete my account". We usually reply within 24 hours.
Either route starts the same deletion process. You do not need to have the app installed to request deletion by email.
What is deleted
Your profile, listings, and personal details are removed
Your messages become unattributed to you
Identifying information is removed within 30 days of your request
What we are required to keep
Transaction and payment records: six years from the end of the tax year they relate to, as Canadian tax rules require
Support and dispute records: two years after the matter is resolved
Identifying details are removed from retained records where possible. The full picture is in our Privacy Policy.