Questions, problems, or something that doesn't look right. We read every message.
Email support@closetlink.shop and we usually reply within 24 hours.
Prefer a form? Use the contact form on our home page.
How do swaps work?
Every listing marked Swap or Both accepts swap offers. Propose a swap from the listing, agree with the other person on shipping or an in-person meetup, and confirm in the app once your item arrives. Both sides confirm before a swap completes.
How are payments handled?
Payments are processed by Stripe, and we never see or store your full card number. When you buy, we hold the payment and release it to the seller as a payout after the sale completes.
How do I report a problem with an order or swap?
Open a dispute from the order or swap in the app and upload any evidence. Photos help. We review what's submitted and may issue a refund, release or withhold a payout, or take action on an account. You can also email us directly at any point.
How do I delete my account?
Request deletion from the app's settings, or by email. The full steps, what is deleted, and what we're legally required to keep are on How do I delete my ClosetLink account?.
How we handle your data is in the Privacy Policy, and the rules of the marketplace are in the Terms and Conditions.